Refund policy
EU Right of Withdrawal & Refund Policy
We have a 14-day return policy on returnable items like tanning products and jewellery, which means you have 14 days after receiving your item to request a return. All sales on custom work such as tailor-made practice suits and personalised items are final and are not eligible for return. Return postage costs are at the expense of the buyer; this will be made clear at checkout before you place your order.
To be eligible for a return, your item must be in the same condition that you received it, unopened and/or unused in its original seal and packaging. You'll also need the receipt or proof of purchase.
To start a return, contact us at info@divasfitwear.com. Returns must be sent to:
DIVAS FITWEAR RENTAL SUITS
45 Henley Way
Rotherham, S61 1TL
United Kingdom
If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.
Exceptions / non-returnable items Certain items cannot be returned: custom products such as special orders (e.g. practice suits) or personalised items (e.g. stage robes). These are also excluded from the EU cooling-off period — see below. Please get in touch if you have questions about your specific item.
We cannot accept returns on sale items or gift cards.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-day right of withdrawal If your order is being shipped into the European Union, you have the right to cancel or return it within 14 days of receiving your item, for any reason and without justification — except for custom or personalised items, which are exempt from this right.
To exercise this right, contact us at info@divasfitwear.com within 14 days of delivery. Your item must be in the same condition as received, unused, and in its original packaging, with proof of purchase.
Return postage costs are your responsibility and will be communicated to you clearly before you complete your purchase.
We will process your refund to your original payment method within 14 days of receiving your returned item. Please allow additional time for your bank or card provider to post the refund.
Please note: Rental bookings are subject to our separate rental cancellation terms. If you have questions about whether the right of withdrawal applies to your rental, please contact us before placing your order.
Refunds We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be refunded to your original payment method within 14 days. If more than 15 business days have passed since your refund was approved, please contact us at info@divasfitwear.com.